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FAQs

Shipping

Our products are shipped across the world. In case your address or region is not visible during checkout, please contact us for alternate shipping methods.

All standard orders are shipped from our warehouse within 03 business days of placing the order. All orders which require customizations like monogramming, different sizes, colours etc are shipped within 07 business days of placing the order. Our warehouse is closed on weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a tracking number as soon as your order is shipped. The tracking details will give you all the details about the transit and delivery time.

Shipping costs depend on the delivery address and are calculated at checkout.

Currently, we do not ship to P.O. boxes.

We use different courier partners for different regions. We have partnered with reliable and reputed courier services such as FedEx, DHL, UPS for shipping services.

Any duties and taxes levied in your country are to be paid by you.We are not liable or responsible to pay any duties or taxes on your behalf.

Warranty

All our products come with a 01 year limited warranty which covers defects in material or workmanship. For warranty claims, a dated invoice must be included to show that your product was purchased within the warranty period. Only products sold directly by us are covered under this warranty. In case you have bought your product through a third party, please contact them for any warranty related claims.

Our warranty covers defects in material or workmanship such as loose stitching or hardware malfunction such as zippers.

The warranty does not cover damages caused due to negligence, misuse, accidents, wear and tear, scratches, soiled spots, discoloration, dampness, damage from adhesives, exposure to chemicals, exposure to water or rain, breakage due to excessive weight. The warranty expressly does not under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices, laptops, iPads, tablets or any other electronic devices) or personal property inside or outside of the Outback product.

If your claim is genuine and falls under the legitimate defects expressly mentioned in the warranty policy, it will be repaired or replaced free of charge.

Once we receive your product, it would be inspected by our craftsmen. If a defect is found due to our workmanship, we will either repair or replace your product with the same style or a style of equal value based on the purchase price free of charge. We cannot guarantee that the same style will be available for replacement at the time of your claim. If this is the case, you will be able to select a replacement. A refund will only be issued if we're not able to replace or repair your product or provide you with another product of equal value.

It is the customer’s responsibility to send the product back to us. All shipping charges related to warranty claims are to be paid by the customer. We will not arrange for any pick ups etc.

Our usual repair time is two weeks plus shipping time.

Payments

We accept all major international credit or debit cards, Paypal, Google Pay, Apple Pay. We are regularly adding new payment methods for your convenience. Please contact us in case you want to use an alternate payment method.
In case you have bought your product through a third party, please contact them for any warranty related claims.

While we want to provide you with multiple payment methods, we have found COD to be inconvenient, inefficient and often fraudulent leading to an increase in overall costs. In order to serve our customers in the most efficient manner, we have discontinued COD services on our website. However, we use very reliable and internationally renowned payment gateways like Stripe & Paypal, so you can transact online with full peace of mind.

When you are in the process of placing an order, you are directed to internationally renowned payment gateways like Stripe or Paypal. You make the transaction on their platform. So, your card details are never actually shared with us. Your payment method is safe the entire time.

Don’t worry, it could have been a technical glitch on one of the servers or a sudden drop in internet connectivity. Please contact us with your proof of payment and we will create an order for you or give you a store credit for placing the order again.

Returns and Exchange

No problem, you can return or exchange a product within 30 days of placing the order. The only products which cannot be exchanged or returned are custom products, products which have been used or damaged through mishandling and products purchased at discounted prices in sale or clearance. For reasons of health and hygiene, face masks cannot be exchanged or returned.

Only products purchased directly from our website will be accepted by us for return or exchange. For products purchased from authorized retailers, please get in touch with them directly for returns.

Log on to outback.myreturnscenter.com and enter your order number & email address to start the return process. Returned items must be in their original packaging, including any accessories, manuals, documentation and original invoice.

All products are checked for usage or wear and tear by our quality assurance team upon return. You wouldn’t like us to sell you a used item, right? Neither would our other customers. We do not accept used products for return or exchange.

If your order does not have any customisations and it has not been shipped, you may cancel or make changes in the order by contacting our support team.

An order cannot be changed or cancelled once it has been shipped. You will have to wait for the product to reach you and then contact us for an exchange or return.

It is the customer’s responsibility to send the product back to us. All shipping charges related to the return or exchange are to be paid by the customer. We will not arrange for any pick ups etc.

Refunds are processed within 07 business days of receipt of returned products in unused condition to your original or alternate payment method.

Personalised items are especially made for the customer and therefore can not be returned or exchanged.

General

We use natural and sustainable materials like top grain genuine bovine leather, canvas, cotton, denim etc for making our products.

While our products can withstand light splashes, they are not water resistant.

Dry it slowly. Speed drying changes the chemical structure of leather, and you end up with stiff crinkles. So room temperature with gentle air works better than direct heating with a hair-dryer.

All our products are handcrafted by our in-house craftsmen. We do not bulk produce and we use left over leather to make small products. Lastly, we sell directly to the customer. So, there are no middlemen, no retail mark-ups and no inflated prices. Just honest prices to keep us going.

We love the leathers we use because they do break in and look beautiful with age. All leather products require periodic care. We recommend you use a high quality, alcohol-free leather cleaner or conditioner to maintain the leather of your product, or you may take your item to a leather specialist. We do not offer cleaning, re-dying, refurbishing, or similar services.

We have made every effort to ensure that our products are fairly described and the colours of our products are displayed as accurately as possible. Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour that you see on your screen will completely reflect the true colour of the product ordered. We do not represent and warrant that product descriptions, photographs or any other description of the product or the content of this site are absolutely accurate, complete or error-free.

Our products are made by craftsmen with years of experience at our workshop in New Delhi, India.

Personalisation

Yes, you can add custom initials, change the colour of the product or modify the size of a product.

Making a new product involves design iterations, sourcing of materials, prototyping, sizing, sampling and testing. It takes a sizable investment of time and resources to create a new product. Hence we would not be able to make a new product for you.

Personalised items are especially made for the customer and therefore can not be returned or exchanged.

Corporate or Bulk orders

Great, just send us an email at care@outback.life with your details and we will get in touch with you.

Great, we like partnerships. Just send us an email at care@outback.life with your details and we will get in touch with you.

Yes, our bulk discount rates are mentioned on our website. Alternatively, just send us an email at care@outback.life with your details and our team will get in touch with you.

Yes, for bulk corporate orders we can add your company’s logo on our products at an additional cost.

We do not provide any free samples. If you wish to check the quality of our products, you may purchase them from our website. The products may always be returned within 30 days as per the return policy.

Gift Cards

Yes, we sell gift cards. You can find them here:

Our gift card is an e-gift card, for your convenience of use. You do not require to carry the card with you, and thus it nullifies the chances of it being lost.

No issues! You can send us an email on care@outback.life and our designated team will get in touch with you.