Shipping policy

Shipping & Returns

Shipping

Where we ship. We ship worldwide by tracked express courier services. If your country isn't available at checkout, email care@outback.world. We can't deliver to PO Boxes.

When your order ships. Every piece is made after you order it and ships within 7 days, engraved and personalised pieces included. Pre-order pieces ship from the date shown on the product page.

Delivery time. After dispatch, delivery usually takes 5 to 10 business days, depending on your country and customs. We email your tracking details when your order ships.

Shipping cost. Shipping cost is shown at checkout before you pay.

Cancellations. You can cancel for a full refund until your order ships. Engraved and custom orders can't be cancelled once ordered.

Held or undelivered parcels. If customs or the courier holds your parcel, they will contact you; please respond promptly. If a parcel can't be delivered because of an incorrect address or no one being available, any re-delivery or return costs are yours.

Import duties and taxes

Import duties and taxes. Our prices don't include import duties or local taxes such as VAT, GST or sales tax. If your country charges them, they're paid by the recipient to the courier, usually before delivery. They're set by your country's customs, not by us, and we don't collect or receive them. Many countries charge nothing on smaller orders.

If import charges aren't paid. Your parcel is released once any import charges are paid. If they're refused, or not paid within the time the courier allows, the parcel is treated as abandoned and the courier or customs disposes of it under local rules. Abandoned parcels don't come back to us, so we can't refund, replace or re-ship them.

Charges billed to us. If a courier or customs authority bills us for import charges on your order, you will be liable to pay them.

Returns

30-day returns. You can return standard products within 30 days of placing your order, unused and in their original packaging with any accessories and the invoice. Engraved, personalised and custom-made pieces, sale and clearance items, and pet accessories can't be returned or exchanged.

How to return. Email care@outback.world with your order number to start a return. Return shipping, and any duties or taxes on the return, are the customer's responsibility.

Refunds. Once we receive and check your return, we refund the price of the goods to your original payment method within 7 business days. Original shipping charges and any import duties or taxes you paid aren't refundable.

Damaged, faulty or wrong items. If your order arrives damaged, faulty or isn't what you ordered, email us photos within 2 days of delivery and we'll put it right with a repair, replacement or refund. Manufacturing defects are also covered by our 1-year warranty.

Bought from a retailer? Please return it to the retailer you bought it from.